Have you ever wondered why you choose one particular product over the other and make you recommend it to your near and dear ones?
One popular research conducted on the impact that brand image has on sales stated that 80 percent of the consumers make the buying decision on the basis of the reputation that the company holds. 68% of the consumers, on the other hand, make the purchasing decision on the basis of direct recommendations.
With almost 80 percent of your sales depending on the image of your brand, it becomes imperative to develop and monitor your online reputation. So if your organization does not have a dedicated staff for reputation management, it is best to hire an ORM company to do the same.
Things That ORM Company Manages
As we all know that an online reputation management services create and maintain a positive image of the organization, protect it from any damage that comes from wrong/bad feedback or information, and restore the image in case of a PR crisis. ORM organizations make it possible by using various tools and techniques, the likes of which are listed below.
Search Engine Optimization (SEO)
SEO helps in increasing the positive ranking and the relevant content regarding your organization in the search results. When good information comes up on the first page of SERP, your organization will have a positive impression, and that pushes the negative reviews down.
Development As Well As Management Of Content
An ORM company will help you in creating as well as improving the existing content in such a way that it ranks well in the search as well as the audience’s interest.
When you constantly interact with the audience, it promotes and enhances customer loyalty. It is thus imperative to read as well as respond to each and every comment in the review regardless of how positive or negative it is. An ORM company will moderate the community of your organization and then work with the potential advocates of the brand.
Manage The Ratings And Reviews
An ORM company will work comprehensively with the feedback and reviews you get. They very well balance the negative reviews and feedback with the positive ones, respond to the positive comments, and remove the reviews and links that are unneeded. Actively working with the reviews helps in building the brand ratings on the third-party sites that post reviews.
Monitoring The Mentions Of Your Brand
Negative reviews and comments can be potentially harmful to your reputation. This feedbacks can be literally anywhere from personal social media profiles to blogs, forums, maps, and other popular sites. Thus it becomes imperative to monitor the mentions of your brand as well as respond to each and every one of them as quickly as possible. The ORM companies deploy various tools for consistent monitoring and processing. They also focus on all that the target audience has to say for your brand and the products you have to offer. This helps you in discovering the needs of your consumer, pain points, and insights and will, in turn, improve the marketing strategy, services, and products.
Tips When Opting For An ORM Company
Following are the things you need to look for when choosing an ORM company for your organization.
The first and foremost crucial thing to look for when choosing an ORM company is its track record of successfully handled cases. In this field, results play a crucial role, and it is imperative to see the expertise they hold live in action in the various domains involved in the strengthening of brand reputation and solving the conflicts online. Make sure that you ask about the results in cooperation with the customers, but you should also keep in mind that some information cannot be talked about so as to maintain confidentiality.
Availability For Communication
It is pretty imperative to evaluate the skills and experience of the team you are hiring for your team, and for that, it is important to meet them. This will help you in figuring out the level of comfort you feel when working with them.
A Comprehensive Plan For Your Organization
Before you sign a contract with an ORM agency, it is recommended to ask them to offer you a plan for the project. This will help you in seeing how much time the work will need, and the level of understanding the team has of your situation.
An Upright Reputation
The best ORM companies have a clean online image. In order to verify that, you should read the company’s social media or blog, customer reviews, and media reports. You need to also look at how they will be interacting with the users on social media and the content they are publishing. The company that holds authority and has the other customer satisfied can be trusted by your organization.
No Unrealistic Promises
It takes time to develop a reputation, and there isn’t any room for instant results or unrealistic guarantees. You need to keep off from those offering quick fixes like promising that deletion of negative reviews will boost up the ratings. A trustworthy ORM company will be realistic and honest. Working on the organic image of the company can take a period of around six months or even more than that. This work begins with the audit of the existing reputation that the company and its competitors have. The audit will form the base of the long-term strategy that is tailored to work according to the image of the brand.
Reliable And Transparent
Before the project commences, the ORM company should offer you an audit that shows the strengths as well as weaknesses in the current reputation. This audit should also include the analysis of the competitors so that you can get a better picture of what you should be working towards and also the experiences and the mistakes that can be borrowed from your competitors in the industry. They also discuss the project budget well in advance before getting into a contract. The ORM company should also be answering the questions regarding the scope of work, tools, expenses, and other significant factors that impact the fee. The company should also offer a weekly or monthly report that indicates the action that has been taken and the results that followed.
All in all, a good company will be transparent in every sage of the action they take while working.
You should be avoiding any such ORM company that:
uses wrong practices for promoting
fails to give regular reports
does not stay updated with the trending changes in algorithms of search engine
does not adjust the strategies according to the trends
doesn’t have a dedicated manager that you can connect with to monitor progress and discuss the outcomes
offer fake reviews
are not transparent about their programs and tools
Hopefully, this article will help you in opting for the right ORM company in the USA that will work the best for your business needs.