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4 Essential Steps Of Updating Avaya Aura Media Server!

4 Essential Steps Of Updating Avaya Aura Media Server!

Are you thinking about improving the employees' collaboration inside and outside the organization?

This is where an upgraded technology, called Avaya aura media server (MS), has emerged in the world to make the collaboration more smooth and efficient with employees. It is an assortment of seamless components that collectively provide an amazing customer experience to produce meaningful and desired results.

Avaya Aura® Media Server (MS) is generally a software-based media application platform that handles all multimedia processing instead of using dedicated hardware-based resources. In other terms, you can say that Avaya Aura® MS is a backbone of flexible communications systems for growing companies. Adopting this technology means taking your business to the next level as it enhances the functionality of an IP network. It works with media gateways, which provides a streamlined voice and data network throughout the enterprise.

Additionally, the technology supports distributed IP networking and centralized call processing. Hence, it helps in increasing the benefits of businesses in terms of productivity and efficiency. This single consolidated multiple systems can manage the entire communications infrastructure remotely.

Let’s find out!

How to Update Avaya Aura Media Server?

When it comes to updating the Avaya Aura Media Server, it's essential to check the customers' software version and other specific requirements. So, you won't feel any botheration while installing the MS. Make sure the headsets are compatible with the phone's software release. So, you can take the advantage of MS to the maximum extent. Customers use the headset key, not the headset-lifters to answer calls. That's why it's necessary to update the newer software version. Additionally, you also need to check the media module. So, you can update them on time.

Here we come up with four steps to update the Media Server. Let's have a look.

Data Collection

This is the preliminary stage for successfully completing the task of up-gradation. Only installing the hardware, putting the headsets, and informing customers about their updates isn't enough. In order to provide more effective results, it's essential to collect every possible detail and then proceed further. Here are the quick ways to collect the information.

Walk-Up to a Phone: You need to ensure that all phones have the same model and type. This will make sure that you're offering the correct files and files version.

List Config All: In this stage, you need to run the list config command and compare media modules Hardware releases from the SAT terminal.

Get to Work

The availability of various methods in updating the firmware with Avaya systems. Here are the following

  1. Built-in server tools
  2. The TFTP App Method
  3. USB HDD Method

Built-in Server Tools

This media server method is a reliable option when you might be able to use the software already resident in the local server, depending upon the Avaya software revision. While unpacking a new ISO, it'll store its files in a local directory. For this, you can check the Avaya Compatibility Matrix.

Additionally, you can also download the files from the support.avaya.com and upload the files to the /var/home/ftp/pub directory.

Using SMI Tool drive to “Download Files” to upload the media modules and phone firmware and any other files to the server.

For the precautionary measure, it's recommended to browse the working directory using PuTTy to assure the files exist.

By running the mv command (mv filename.bin /tftpboot), you can now move the files to the tftpboot folder. After moving the files, it's a good procedure to list the tftpboot directory files.

The TFTP App Method

This is a user-friendly method to transfer files if you don't want to use CLI. These apps are equipped with a GUI interface, allowing you to navigate through the Avaya Server file system.

For connecting, open the app and type the Host Name IP, login and password. Make sure you're setting port 22 for the Secure Shell. Once you're connected, the program will connect to the user-accounts/admin working directory. Now, you need to jump to the /var/home/ftp/pub directory. Once you reach the pub directory, copy the files out to the tftpboot folder.

USB HDD Method

Another way to transfer files is to connect a USB Jump/thumb/flash drive to the Media Gateway. Don’t forget to test the Flash Drive before transferring the files.

Once you get successful in transferring your files onto the Flash Drive, it’s time to run these commands:

  • show usb all (locate the usb device id): If the device isn’t on the list, don’t proceed.
  • dir usbdevice0: Make sure files exist in the usb flash drive.
  • copy usb sw_imageA usbdevice0 sw_NewImageFileName.bin.

Preliminary Test

After updating the MS, your Media Modules, Media Gateways, and one end-point are now running the latest version of the software. Ensure that your headsets are working in fine condition without any hassle.

Schedule the Upgrade

Once the up-gradation is complete, it's time to show your customers - how the whole system works. You can ask him/her for a window or time frame to upgrade the phones. The total time of up-gradation is around 15 minutes.


These above-mentioned steps will help in updating your Avaya Aura Media Server. Make sure you take into consideration every step so you can make a successful up-gradation in your system. You can also take help from Avaya aura support.

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